Track my claim


01204 328560

Route Planner/Scheduler

Location: Bolton
Type: Full time, permanent

As a surveyor route planner/scheduler you will be:

- Monitoring a map of the UK to ensure that the appointments booked for each day meet certain criteria in terms of maximum driving times and maximum number of appointments.

- Using a bespoke IT system with Google integration to plan surveyor appointment routes.

- Have regular telephone communication with our surveyor workforce to build good working relations. 

- Assist first response team members in finding suitable inspection appointments. 

- Monitor resource within the surveyor workforce and report any deficiency to senior management team.

- Ensure that all agreed appointments are met by our surveyor workforce.

- Rearrange appointments with customers at their request.

- Where required, add new claims to our bespoke IT system and make contact with customers to arrange appointments for a surveyor visit. 

- Answer incoming telephone calls from surveyors, insurer clients and customers.

In order to be consider for this position you will have:

- A good knowledge of UK geography 

- Demonstrate great communication and organisation skills.

- A keen eye for detail.

- Ability to build rapport over the phone. 

- Ability to demonstrate a high standard of customer service.

- Be computer literate.

- Ability to thrive in a fast paced target driven environment.

- A positive attitude and be a team player.

- Flexibility to partake in paid overtime during weather events.

Previous experience in an appointment/delivery scheduling role would be advantageous but not essential. 

Other jobs