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National Subsidence Manager

Location: Bolton office or home based
Type: Full Time - Permanent
Salary: Salary £65,000-£75,000 + Benefits (dependent on experience)

Main Duties & Responsibilities:

Act as account manager for specified insurer clients, including:

  • Understand designated insurer clients' processes, philosophies, strategies and future plans.
  • Develop relationships with supplier relationship managers and key operational staff.
  • Perform client visits, performance reviews and surgeries in accordance with agreed requirements.
  • Prepare and circulate outputs of all client meetings to senior management.
  • To obtain feedback on BVS performance and operational relationships from insurer client teams at regular business reviews.
  • Escalating and resolving any areas of concern raised by insurer clients.
  • Carry out monthly analysis of designated client Management Information to identify trends/areas for improvement and opportunities for new products.
  • Liaise with our Data Analyst to produce bespoke MI reports requested by clients.
Provide technical support to our subsidence team, including:
 
  • Referrals and 2nd opinions on cause, liability and claim settlement strategy.
  • Identification and management of complex and major loss claims
Deliver technical training, system training and audit as required.
 
Assist the Claims and Operations Manager with financial budgets/forecasting and annual subsidence surge forecasting/planning.
 
This position is subject to the (Basic Level) Disclosure & Barring Service checking process.

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